- Take an online Customer Service course
- 6 modules covering a range of topics
- You’ll have unlimited 24/7 access for 12 months
- Dedicated tutor support provided
- CPD Certificate upon completion
- Enjoy over 40 hours of study
- Improve your prospects – Looks great on your CV
- Learn something new today!
As part of the Customer Service course students will learn a range of topics including the following:
- Introduction to Customer Service
- The importance of customer service
- Understanding customers needs
- Building trust and rapport through body language
- Creating a positive customer experience
- Developing effective communication
- Facing irate customers
- Handling complicated problems
- Managing customer expectations
- Maintaining your cool with negative feedback
- Becoming a customer service professional
- End of course assessment
The Customer Service course is certified by National Open College.
On completion of the course learners will be awarded with:
Level 3 Award in Customer Service
Learners will receive the following:
- CPD Certificate of Completion
After completing the Customer Service course learners will be awarded with the National Open College CPD certificate. The certificate will provide proof that you have studied the course and will contain your grad classification level. You can use the certificate to showcase your skills during job or academic interviews or part of your portfolio of evidence.
The certificate will be produced in PDF format, hard copies of the certificate will be available for an additional fee of £9.99
The Customer Service course is assessed by a series of multiple choice tests and online assessments. These test are marked instantaneously. No external examination is required.
At the end of each module on the course, learners will take a multiple choice question assessment. This series of regular assessments will test your knowledge and skills on the main learning points from each module to ensure you have retained strong knowledge and understanding on each topic.
Once all of the end of module tests have been completed on the Customer Service course, you will take a final assessment. This final assessment will contain questions from the entire course and assess your ability to fully understand the concepts contained within the course. A mock test will be available for the Customer Service course final assessment, so learners can familiarise themselves with the question styles.
The course is designed for online studying through our Student Study Portal. Students of the Customer Service course will receive all course materials online which offers 24/7 access to the course, plus tutor support via email.
This provides learners with the flexibility to choose their own study hours around their work or life scheduled. Study the Customer Service course any time, day or night.
The Customer Service course requires approximately 40 hours to complete.
Students will have access to the course for up to 12 months from the date of enrolment.
There is no time limits or deadlines to complete the course, during the 12 month access.
This is only a guide to the recommended learning hours required to complete the Customer Service course. As the course is online the learning hours will depend on how quickly an individual can absorb and process the information. Every learner is different and will study at their own pace. The learning is available online, so it can be spread out over multiple sessions during the 12 month access period.
Perhaps the most important aspect as part of your course is knowing that you can have full help and support when you need it. No matter how big or small your question is, when you enrol onto the Customer Service course you will have access to our dedicated tutor support team throughout the duration of your course.
Our dedicated tutors want you achieve your study goals and pass the course with top marks. The tutors at National Open College will be able to answer any queries and provide an unlimited amount of support.
Whilst there is no pre-requisite required in order to study the Customer Service course, we recommend a reasonable level of literacy in order to study the course. You should have keen interest in the airline cabin crew field.
Flexible Learning on Any Device
The Customer Service course is accessible across all digital devices with a web browser, so you can study the course anytime and anywhere. You will be able to study the course online, using a Desktop, Laptop, Tablet and Smartphone device.
National Open College’s unique Student Study Portal is available online 24/7. You will be able to access your course materials, take assessments and tests, get instant feedback and view your course progress online, using any device. Whichever device you are using, you will get access to the same great course from us.
Course Questions & Answers
We’ve put together a list of frequently asked question that should help to answer some common questions that you may have. If you’re question is not listed please use the enquiry form below:
How do I start the course?
When can I start the course?
Can I study the course from outside the UK?
Can I buy a course for someone else?
Do I need previous experience to start a course?
How long do I have to complete the course?
What should I do if I need help?
I have a question not listed?